{"id":7166,"date":"2025-03-05T09:00:19","date_gmt":"2025-03-05T08:00:19","guid":{"rendered":"https:\/\/atb.law\/?post_type=blog-post&#038;p=7166"},"modified":"2025-03-14T10:33:39","modified_gmt":"2025-03-14T09:33:39","slug":"povrede-zastite-podataka-uzrokovane-google-recenzijama-nedavna-sudska-presuda","status":"publish","type":"blog-post","link":"https:\/\/atb.law\/bs\/blog-post\/datenschutzverstoesse-durch-google-rezensionen-aktuelle-gerichtsentscheidung\/","title":{"rendered":"Povrede za\u0161tite podataka koje uklju\u010duju Google recenzije: Nedavna sudska presuda"},"content":{"rendered":"<h2 data-pm-slice=\"1 1 []\" id=\"page-sachverhalt\"><strong>\u010cinjenice slu\u010daja<\/strong><\/h2>\n<p>U avgustu 2023. godine pacijentica je na Googleu ostavila negativnu recenziju o hirurgiji specijaliste. U svojoj recenziji kritikovala je tretman koji je dobila. Navedeni specijalista je odgovorio detaljnim odgovorom u kojem je, izme\u0111u ostalog, otkrio medicinsku dijagnozu pacijentice (&quot;iritacija mjesta u\u0161\u0107a tetive&quot;).<\/p>\n<p>Povjerenstvo za za\u0161titu podataka (DPA) saznalo je za ovaj incident i pokrenulo postupak izricanja administrativne nov\u010dane kazne protiv lije\u010dnika. DPA je smatrala objavljivanje dijagnoze kr\u0161enjem Op\u0107e uredbe o za\u0161titi podataka (GDPR), jer je to predstavljalo nezakonitu obradu posebnih kategorija li\u010dnih podataka (zdravstvenih podataka).<\/p>\n<h2 id=\"page-entscheidung-des-bundesverwaltungsgerichts\"><strong>Odluka Saveznog upravnog suda<\/strong><\/h2>\n<p>Savezni upravni sud je u velikoj mjeri potvrdio odluku tijela za za\u0161titu podataka, ali je umanjio nov\u010danu kaznu. Utvr\u0111ene su sljede\u0107e klju\u010dne ta\u010dke:<\/p>\n<ul data-spread=\"false\">\n<li><strong>Nezakonita obrada zdravstvenih podataka:<\/strong> Objavljivanje dijagnoze u Google odgovoru od strane specijaliste predstavljalo je obradu posebnih kategorija li\u010dnih podataka, \u0161to je dozvoljeno samo pod odre\u0111enim uslovima (\u010dlan 9. stavak 2. GDPR-a). Nijedan od tih izuzetaka nije bio ispunjen u ovom slu\u010daju.<\/li>\n<li><strong>Nema legitimnog interesa koji bi ovo opravdao:<\/strong> Lije\u010dnik je tvrdio da se mora braniti od negativne recenzije. Me\u0111utim, sud je utvrdio da to nije dovoljno opravdanje za objavljivanje osjetljivih zdravstvenih podataka.<\/li>\n<li><strong>Kr\u0161enje principa minimizacije podataka:<\/strong> Prema \u010dlanu 5. stavku 1. ta\u010dki (c) GDPR-a, li\u010dni podaci se mogu koristiti samo u mjeri koja je neophodna za svrhu obrade. Nije bilo potrebno navesti dijagnozu kako bi se odgovorilo na kritiku.<\/li>\n<li><strong>Olak\u0161avaju\u0107e okolnosti:<\/strong> Ljekar je obriisao odgovor na Google recenziju nakon zahtjeva organa za za\u0161titu podataka i u potpunosti je sara\u0111ivao tokom postupka. Ove okolnosti dovele su do smanjenja izvorne nov\u010dane kazne sa 4.000 na 3.000 eura.<\/li>\n<\/ul>\n<h2 id=\"page-rechtliche-bewertung-und-auswirkungen\"><strong>Pravna procjena i implikacije<\/strong><\/h2>\n<p>Odluka Saveznog upravnog suda nagla\u0161ava da kompanije i pru\u017eaoci usluga moraju strogo po\u0161tovati GDPR prilikom rukovanja online recenzijama. Objavljivanje osjetljivih li\u010dnih podataka, kao \u0161to su zdravstvene informacije, posebno je osjetljivo. Sljede\u0107e ta\u010dke su posebno relevantne za kompanije:<\/p>\n<h3 id=\"page-1-antworten-auf-google-rezensionen-mit-bedacht-formulieren\"><strong>1. Pa\u017eljivo formulirajte svoje odgovore na Google recenzije<\/strong><\/h3>\n<p>Preduze\u0107a ne smiju otkrivati li\u010dne podatke svojih kupaca ili pacijenata u javnim odgovorima na recenzije. \u010cinjeni\u010dan, op\u0161ti odgovor koji ne otkriva osjetljive informacije je pravno sigurniji.<\/p>\n<h3 id=\"page-2-datenschutzrechtliche-schulung-der-mitarbeiter\"><strong>2. Obuka osoblja o za\u0161titi podataka<\/strong><\/h3>\n<p>Svi zaposleni koji se bave online recenzijama trebaju pro\u0107i obuku o propisima o za\u0161titi podataka. To poma\u017ee izbje\u0107i skupe nov\u010dane kazne.<\/p>\n<h3 id=\"page-3-nutzung-interner-kommunikationswege\"><strong>3. Kori\u0161tenje internih komunikacijskih kanala<\/strong><\/h3>\n<p>Ako pregled doti\u010de osjetljiva pitanja, preporu\u010dljivo je kontaktirati relevantnu osobu izravno, a ne javno. To poma\u017ee sprije\u010diti kr\u0161enja za\u0161tite podataka.<\/p>\n<h3 id=\"page-4-rechtliche-beratung-bei-kritischen-bewertungen\"><strong>4. Pravni savjet o kritikama<\/strong><\/h3>\n<p>Kompanije, posebno one u zdravstvenom sektoru, trebaju potra\u017eiti pravni savjet ako su u nedoumici prije nego \u0161to odgovore na negativne recenzije. Povrede podataka mogu rezultirati ozbiljnim kaznama.<\/p>\n<h3 id=\"page-5-beantragung-der-loschung-unzulassiger-rezensionen\"><strong>5. Zahtjev za uklanjanje neovla\u0161tenih recenzija<\/strong><\/h3>\n<p>Ako sama recenzija kr\u0161i propise o za\u0161titi podataka, mo\u017ee se zatra\u017eiti od Googlea da je ukloni.<\/p>\n<h2 id=\"page-fazit\"><strong>Zaklju\u010dak<\/strong><\/h2>\n<p>Odluka Saveznog upravnog suda va\u017ean je podsjetnik na to koliko osjetljivo treba biti rukovanje li\u010dnim podacima u online recenzijama. Pru\u017eatelji zdravstvenih usluga, posebno, trebaju biti svjesni da \u010dak i spominjanje dijagnoze mo\u017ee predstavljati kr\u0161enje GDPR-a. Stoga bi kompanije trebale usvojiti stroge politike za\u0161tite podataka pri rukovanju Google recenzijama kako bi izbjegle skupe kazne.<\/p>\n<p>ATB.LAW nudi sveobuhvatnu podr\u0161ku u oblastima za\u0161tite podataka, uskla\u0111enosti i parnica. Molimo kontaktirajte nas putem e-po\u0161te na <a href=\"mailto:taudes@atb.law\">taudes@atb.law<\/a><a> ili telefonom na <\/a><a href=\"tel:0043 1 3912345\">+43 1 3912345<\/a>.<\/p>","protected":false},"template":"","categories":[29],"class_list":["post-7166","blog-post","type-blog-post","status-publish","has-post-thumbnail","hentry","category-datenschutz-und-ki"],"acf":[],"post-kategorie":"29","_post-kategorie":"field_66d947537140a","post-kurzbeschreibung":"Bundesverwaltungsgericht verh\u00e4ngt Geldstrafe wegen Ver\u00f6ffentlichung medizinischer Informationen in Antwort auf negative Rezession","_post-kurzbeschreibung":"field_66d949fe1efe2","post-beitragsbild":"7167","_post-beitragsbild":"field_66d94a4a1efe3","post-author_post-author-name":"Roman Taudes","_post-author_post-author-name":"field_66d94a801efe5","post-author_post-author-foto":"5985","_post-author_post-author-foto":"field_66d94aa11efe6","post-author":"","_post-author":"field_66d94ee2827ca","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Datenschutzverletzung durch Google Rezession -&gt; ATB.LAW<\/title>\n<meta name=\"description\" content=\"Google-Rezensionen und Datenschutz: Was Unternehmen wissen m\u00fcssen! 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